Returns & Exchanges

At Hot Tub Store, we want you to be completely satisfied with your home spa experience. If you are not happy with your purchase, you can return most items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely pack the unused items and any accessories in the original manufacturer packaging to ensure no damage occurs during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a freight pickup for large tub units.

4

Receive Your Refund

Once our technicians inspect the returned goods, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing